1. Who we are
Station Cars Crystal Palace ("we", "us", "our") takes bookings for pre-booked private hire journeys in Crystal Palace and South London. Journeys are carried out by TfL licensed private hire operators, drivers and vehicles.
Our contact details are 208 Franciscan Rd, London SW17 8HG, telephone 020 8659 9000 and email info@stationcarscrystalpalace.co.uk. For the purposes of UK data protection law, we are the controller of the personal information described in this policy.
2. Definitions
In this policy, "booking" means a request for a journey that we have accepted. "Operator" means the TfL licensed private hire operator that carries out the journey. "Passenger" means anyone travelling on a booking. "Personal information" means any information that identifies you or could be used to identify you.
3. Information we collect
When you make a booking or contact us, we may collect:
- Your name, mobile number and email address
- Pickup and drop-off addresses, dates and times
- Number of passengers, luggage and vehicle type
- Flight numbers, train times and meet and greet details
- Notes you give us, such as child seat requirements, pets or access needs
- Payment details, which are processed by our payment provider
- Records of calls, emails and messages about your booking
When you use this website, we may also collect technical information such as your IP address, browser type, the pages you visit and the time of your visit.
4. How we use your information
We use your personal information to:
- Take, confirm and manage your booking
- Pass the details needed for the journey to the operator and driver
- Track flights and trains so pickups can be adjusted
- Take payment and send receipts by email
- Contact you about your booking, including changes and delays
- Deal with questions, complaints, refunds and lost property
- Keep the records that licensed private hire operators must keep by law
- Improve our website and service
5. Our legal reasons for using your information
We use your information because we need it to carry out the booking you have asked for, because the law requires us to keep certain records, and because we have a legitimate interest in running and improving our service. Where we rely on your consent, for example for marketing, you can withdraw it at any time.
6. Who we share it with
We only share personal information where it is needed:
- With the licensed operator and driver who carry out your journey
- With our booking platform and payment providers, who process data on our behalf
- With Transport for London, the police or other authorities when the law requires it
- With professional advisers, such as accountants and lawyers, where needed
We do not sell your personal information.
7. How long we keep it
We keep booking records for as long as the law and our licensing obligations require, and for no longer than needed for the purposes in this policy. Private hire operators in London must keep booking records for a minimum period set by Transport for London. Marketing records are kept until you unsubscribe.
8. Marketing
We will only send you marketing messages if you have agreed to receive them. You can opt out at any time by emailing info@stationcarscrystalpalace.co.uk with "unsubscribe" in the subject line, or by using the unsubscribe link in any marketing email.
9. Cookies
Our website uses cookies and similar technologies to work properly and to understand how visitors use it. Our booking form may also set cookies. If you turn cookies off, some parts of the site, including the booking form, may not work. See our cookie policy for details.
10. Age
You must be at least 18 years old to make a booking. Children may travel as passengers when an adult has made the booking.
11. Keeping your information safe
We use reasonable technical and organisational measures to protect your personal information from loss, misuse and unauthorised access. Card payments are handled by our payment provider and we do not store full card numbers on this website.
12. Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete information, where the law allows
- Object to or ask us to restrict how we use your information
- Ask for your information to be passed to another organisation
- Withdraw consent at any time where we rely on consent
To use any of these rights, contact us using the details above. We will respond within one month.
13. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
14. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.
