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Minicab Booking FAQs

Quick answers to the questions we hear most often. If yours is not here, call us on 020 8659 9000 at any time.

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Booking and fares

Every journey with us is pre-booked and priced up front. The fare you agree is the fare you pay for the journey as booked. If you add a stop, ask the driver to wait or change the route, we tell you the new price first.

Cars and luggage

We run saloon, estate, executive, 6 seater MPV and 7/8 seater cars. Choose by the number of passengers and the amount of luggage. If in doubt, tell us what you are bringing and we will suggest the right car. See the 6 seater minicab and 7 seater minicab pages for more detail.

Airports and stations

We track flights on every airport pickup and offer meet and greet. Our Crystal Palace to Heathrow Airport transfer and London Bridge Station transfer pages explain typical journey times and drop-off points.

Policies

Our terms and conditions, privacy policy and cookie policy set out the rules in full.

FAQ

Your questions answered

How far ahead should I book?

For airport runs and early starts, book at least a day ahead. For local journeys, a few hours is usually fine, and we can often help on the same day.

Do your fares include VAT?

Quoted fares include any VAT that applies.

What payment methods do you accept?

Card and cash. Card payments can be made when you book online.

What happens if my card payment is declined?

The booking will not be confirmed until payment goes through or you choose to pay the driver in cash.

Is there a charge for waiting time?

Waiting time beyond the agreed pickup time may be charged. For airport pickups we track your flight, so a late landing does not count as waiting time.

Can I add a stop on the way?

Yes. Add it when you book so it is included in your fixed fare. Stops added on the day may change the price, and the driver will tell you first.

How do I cancel a booking?

Call us or email us with your booking reference. Our terms and conditions explain when a refund applies.

What if the driver does not turn up?

Call us straight away. If the driver fails to arrive within the time set out in our terms, you will be entitled to a full refund.

Can I smoke or drink in the car?

No. Smoking and vaping are not allowed in any of our cars, and drinking alcohol during the journey is not permitted.

Do you carry wheelchairs?

Folding wheelchairs can be carried in the boot. Tell us when you book so we send a car with enough space.

Can I book for someone else?

Yes. Give us the passenger's name and mobile number so the driver can contact them.

Do drivers help with luggage?

Yes, drivers will help load and unload your bags.